Customer Relationship Management (CRM) provides an integrated approach to identifying, acquiring, retaining and managing customers. CRM solutions help to administer customer service centers, accounting, scheduling, data analysis, records, and almost all other aspects of business management. For most organizations, CRM is typically a software package that is installed on a company's servers and maintained by their own IT department. For larger companies or those wishing to have more control and customization over the system and their data, installed solutions are ideal, but tend to be more complex and more expensive overall. For those companies who have more limited needs, IT resources, and capital, but still wish to take advantage of CRM solutions, a hosted solution can be an excellent option. Hosted CRM vendors not only supply the software and handle customization, but also maintain all other backend hardware including servers and databases. A hosted solution frees up companies from the maintenance issues and allows them to focus on utilizing the CRM system.